Shipping Q&A

NOTE: DUE TO COVID YOU CAN EXPECT SHIPPING DELAYS UP TO 5-7 DAYS. PLEASE BE PATIENT, WE WRAP THE PLANTS WITH CARE AND THEY WILL BE OK IF YOU ARE!

We pack, and dispatch to your door - using the best delivery option offering the best products at good prices. 


Q: Where do you delivery to?
States we ship to are: QLD, NSW, ACT, VIC, SA. Unfortunately we don't ship to WA or Tasmania due to cross border plant restrictions.

Q: What size pots do you ship?
We freight from 200mm up to 45L bags.
200mm pots are packed in special plant boxes and estimated by the website.
NOTE - any orders with 300mm pots or 45L bags will require to be shipped via a plant carrier and will need a quote for your area. Typical costs for a pallet of plants (30-80 bamboo), you can plan on $180-250 to CBD areas of Sydney and $200-300 to Melbourne.
Q. I'm getting a high price, or the system is saying we don't deliver to your address..? 

Yep, sometimes we get a glitch in the system, so please feel free to drop us an email to info@bambooworld.com.au and we'll see if we can help and do up a personalised quote for you!

 

Q. How are the plants packed?
We use recycled materials and biodegradable bags in our packing, taking care to ensure your plants are carefully packaged and given a nice water just before they are shipped to you. We also send you a tracking number and website tracking link to follow their journey until your plants are safely delivered right to your door! Plus we send out a free planting guide recommending the best ways to plant, care and maintain your bamboo.   
 
Plants that are sent via courier arrive packed carefully, so you'll need to open the box with care. Our boxes are special plant boxes, around 1m high, and with soil can weigh up to 25kg. So keep in mind all of that height and weight can add up for shipping. We charge shipping at cost and don't mark up.

Q: How long can my plants last in that type of box?
We aim to create it's own little moist humid environment when shipped so they don't dry out. Plants can last up to 14 days in this type of environment.

Q: How much can I expect to pay?
Freight costs are automatically calculated by our freighting partners (TNT, Aramex, Australia Post), but as general guide to how much you'll pay to get your plants delivered can be based on the total amount you spend and you location. As an approximate guide you can plan on spending:

 to $99   $100-300   $300-500   $500-800   $800+ 
NSW 45 65 80 120 180
ACT 50 60 90 140 220
QLD 40 60 80 140 220
SA 60 80 140 180 320
 
For orders over $400 to deliver WITHIN the LOCAL AREA of Byron Bay, Ballina & Lismore LGAs we offer FREE SHIPPING. Contact us for information.

Q. Are there other options for shipping?

We also do a monthly delivery run down to Sydney - so for orders in the region we'll bring them down in our van to ensure we can get you the maximum height plants possible. (BY CONTACTLESS DELIVERY AT PRESENT WITH COVID)
We also use plant carriers to freight larger orders - this will need to be quoted by us.

Q. How long does it take to dispatch my order?
It typically takes 2-5 working days to dispatch your order. We like to freight out with our plant carriers earlier in the week so that they aren't sitting in warehouses over the weekend. Couriers we typically use are TNT, Aramex, Freemans Transport or other speciality plant carriers.

Q. Do you do discounts for bulk orders?
Yes, please feel free to email us for any bulk orders, shipping quotes and planning advice for your gardens.

Q. Not sure which plants to buy, can you give me some advice?
Yes, we offer free planting advice. Best to send us a couple of photos by email to info@bambooworld.com.au with a description of: height of bamboo you want, preference of shape, location or climate, soil type if known. ...and we'll be happy to offer some advice, as we always want to make sure you're putting the right plant in the right spot! 

 ANY OTHER QUESTIONS PLEASE GET IN CONTACT WITH US.