Shipping Q&A

We pack and dispatch to your door using the best delivery option.

• Delivery Areas: QLD, NSW, ACT, VIC, SA (excludes WA and Tasmania).
• Pot Sizes: Freight from 200mm up to 45L bags. Orders with 300mm pots or 45L bags require a personalized quote.
• Packing: We use recycled materials and biodegradable moisture retention bag around the pots, ensuring careful packaging. Plants can safely travel for up to 2 weeks with out plant preparation.
• Tracking: A tracking number and link will be provided for shipment tracking within 24 hours of leaving the nursery.
• Dispatch Time: Typically 2-5 working days; preferential dispatch earlier in the week to avoid weekend warehousing.
• Bulk Order Discounts: Email for bulk order discounts, shipping quotes, and garden planning advice.
• Free local delivery in Northern Rivers for orders over $400 (ie. Byron Bay, Ballina & Lismore LGAs). 
• Once a month we have a dedicated Bamboo Van Delivery from Northern Rivers to Sydney (NGINA Trade Day) typically mid-month. Contact us to get a quote.
• Large orders, 300mm pots, 45L bags, pallets: (pricing upon request):
• Weekly Northbound to Gold Coast, Brisbane and up to Cairns.
• Twice a week Southbound to Sydney & Melbourne.
• We can fit approx. 80-100 x 200mm pots on a pallet, 25 x 300mm pots and 9 x 45L bags.
• 200mm pots - box out typical freight costs: Automatically calculated based on total spend and location via the freight company on the website. See approximate guide for NSW, ACT, QLD, and SA. See the estimated table below.

Order cost:	up to $99	$100-300	$300-500	$500-800	$800+
NSW	$45 for freight	65	80	120	180
ACT	50	60	90	140	220
VIC	50	60	110	220	280
QLD	40	60	80	140	220
SA	60	80	140	180	320

Considerations are: pot sizes, amount of plants, height of plants, hand unload or access road at delivery site.

Looks too high? If the quote on the website doesn't look right - please get in contact with us and we can do the quote manually.

For any further queries, please contact us - Sam or Matt on 0417721909.